Personal reflection : basically summarise topic in module 1 -4 => i will send u acess and the indepth video after hire. each moulde 500words for summarising the content and personal refleciton. The following topics that will be covered for Module 1 are: – Founders of the hotel industry – Historical developments of the hotel industry – An overview of the hotel industry – Types of lodging facilities The following topics that will be covered for Module 2 are: – Front office procedures for communicating with guests – Communication with front office and other hotel areas – Service requests that guests make at the front desk – General approaches to handling guest complaints
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